General Terms and Conditions (Conditions)
(Last updated on 1st October, 2023)
- General terms
These General Terms and Conditions (hereinafter referred to as Conditions) apply to the rights and obligations of you as a customer (hereinafter referred to as customer) and Evelin Sági self-employed owner of The Rahl Concept as the seller (hereinafter referred to as seller or The Rahl Concept) in connection with the order placed by the customer via The Rahl Concept’s website (“http://www.therahlconcept.com“), mobile website or mobile application and with the contract entered into based upon such order.
With finalizing an order, the customer agrees to be bound by these Conditions. Those Conditions apply to the order which are available on therahlconcept.com at the time of placing the order.
An order can be placed by any natural person over the age of 18 and not limited in their capacity, or by any legal person.
Portraying a product or a service on therahlconcept.com does not mean, nor guarantee that such product or service will be available at the time of placing an order. The seller reserves the right to withdraw any product from the market at any time.
It can occur that the production of a product portrayed on therahlconcept.com has been stopped. For this reason the seller reserves the right to reject a confirmed order partially or fully. Partial performance of an order can only apply if the customer expressly agrees to it. If an order is rejected and the price of the product has been paid in advance, the amount is transferred back to the customer within 14 working days.
The customer understands and accepts that it is prohibited (i) to publish, deliver, spread, upload or promote any kind of communication or content which is harmful for or can have a negative effect on The Rahl Concept, its products or services; (ii) to act in such a way or to use any device, application which restrains, blocks, hinders or negatively affects other users in using therahlconcept.com, or which can affect the safety of the website; (iii) to use any engine, software, application, agent, script, any other device or mechanism (including spiders, bots, crawlers, avatars or intelligent agents) to navigate or search on the website or to copy the content of the website. The Rahl Concept reserves the right to block any user or to delete the account of such user, who infringes these terms.
The seller reserves the right to cede any claim to a third party or to charge any claim in favour of a third party, which claim has arisen in connection with delivering the products.
The seller is not subject to the provisions of any code of conduct.
The owner of every intellectual property right on therahlconcept.com is The Rahl Concept. It is prohibited to use therahlconcept.com and their content, including copying or storing such content partially or fully, without the approval of The Rahl Concept, with the exception of personal, non-commercial use.
- Prices and delivery costs
You can buy on therahlconcept.com in Hungarian forints and euros.
If the delivery address is in Hungary, the costs of delivery by the MPL mail and parcel post service of Magyar Posta Zrt. are respective of the size and weight of the delivered product.
If the delivery address is outside of Hungary, delivery costs are shown on therahlconcept.com in the end of the shopping process. Delivery costs are calculated based on the address, the size and weight of the product delivered. Delivery costs must be paid via the payment method used by the customer.
- Registration
Shopping on therahlconcept.com is not subject to registration, but the customer has to submit a billing address and a delivery address, a valid email-address. With giving his/her email-address, the customer accepts that the seller sends messages of technical nature to him/her.
- Placing an order
The customer can place an order via therahlconcept.com. With finalizing an order, the customer agrees that the order gives rise to a payment obligation to the seller. The date of ordering a product is the date when the customer submits his/her order to the seller as described above.
The customer can correct any data-entry error on the website’s ordering interface at any stage of the placing of an order but before submitting it to the seller.
The seller confirms the receiving of an order immediately but not later than within 48 hours by email sent to the email-address given by the customer.
Accepting an order is confirmed by the seller via email which contains the billing address and delivery address given by the customer, the order-ID, the date of the order, the list and quantity of components of the product ordered, the price of the product, the delivery costs and the total amount to be paid. This confirmation email constitutes the acceptance of the customer’s offer by the seller; with the confirmation the customer and the seller enter into a sales contract. These Conditions are part of the contract. The language of the contract is Hungarian if the delivery address is in Hungary, and English if the delivery address is outside of Hungary. The contract is in writing, but it’s not registered by The Rahl Concept.
The placing of an order constitutes a contract concluded by electronic means, subject to the provisions of Act V of 2013 on the Civil Code and Act CVIII of 2001 on certain aspects of electronic commerce and information society services.
If for any reason the seller cannot accept the order, it informs the customer thereof via email. In this case, the amount paid by the customer is reimbursed by the seller in the same way as it was paid by the customer
- Payment methods, billing
The price of the product ordered by the customer can be paid – by the customer’s choice – either via direct bank transfer or Barion. Seller is not responsible for any possible error occurring while using the website of Barion. Whether the payment via direct bank transfer or Barion is successful or not, is indicated to the customer via the website. Information regarding the direct bank transfer method:
Bank account number:
IBAN: HU68117090572144987100000000
Swift (Bic): OTPVHUHB
- Delivery
In case of accepting an order, the seller usually delivers the ordered product within 30 days from confirming the acceptance of the order to the delivery address given by the customer. The customer acknowledges that this deadline is of informative nature; deviation from it is always communicated by the seller via email. Upon agreeing to these Conditions the customer acknowledges that the seller excludes its liability for exceeding the 90 days delivery deadline. Usual delivery time is between 2-5 working days to Hungary and 7-14 working days elsewhere.
The seller delivers the ordered product to a delivery address in Hungary via the MPL mail and parcel post service of Magyar Posta Zrt. The seller delivers the ordered product to a delivery address outside of Hungary via MPL. The costs of delivery are borne by the customer.
- Right of cancellation
The customer has the right to cancel this contract without giving any reason within 14 days from the day on which the customer or a third party indicated by the customer (other than the carrier) receives the product purchased.
If the customer wishes to cancel the contract, he/she must inform the seller his/her decision to cancel via electronic mail to info@therahlconcept.com.
The customer exercises the right of cancellation in time if he/she sends the cancellation form to the seller before the cancellation period expires.
If the customer cancels the contract, the seller will reimburse all payments received from the customer including the delivery costs (with the exception of additional costs which occur because the customer has chosen a type of delivery other than the least expensive type offered by the customer) without delay but not later than 14 days from the day on which the seller receives the cancellation form. The seller will use the same means of payment as used by the customer for the initial transaction, unless the customer has expressly agreed to a different means of payment; the customer will not incur any additional fees as a result of using such means of payment. The seller may withhold reimbursement until it has received the product back or the customer has supplied evidence of having sent back the product, whichever is the earliest.
The customer is obliged to send back or hand over the product to the seller without any delay but not later than 14 days from the day on which he/she communicated his/her decision to cancel. The deadline is considered to be met if the product is dispatched before the 14 days’ deadline expires. The customer has to bear the direct costs of returning the product. The customer is liable if the value of the product returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
- Liability
All risks and liability connected to the use of therahlconcept.com are borne by the customer.
The seller is not liable for any delivery delay, other problem or error which is caused by the incorrect or inaccurate data given by the customer.
The seller is not liable for any damage or error which arises from the altering of used data by the customer.
- Complaint
Complaints concerning the products and services of The Rahl Concept can be submitted verbally via phone, or in writing via post or email. Contact details are the following:
Email: info@therahlconcept.com
The Rahl Concept investigates any verbal complaint reported via phone immediately and remedies it if necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaints is not possible, The Rahl Concept draws up minutes about the complaint and its position thereof immediately; a copy of the minutes and the reply of The Rahl Concept is sent to the customer within 30 days. A verbal complaint reported via phone gets a unique ID-number which is communicated to the customer.
Any written complaint is investigated by The Rahl Concept within 30 days from its receipt taking into account all circumstances; the customer is informed about The Rahl Concept’s position (in case of a rejection including justification) in writing.
Minutes about complaints and copies of replies are kept by The Rahl Concept for 5 years.
- Dispute resolution
If a dispute between The Rahl Concept and the customer cannot be resolved amicably, the customer has the following options:
– File a complaint to the consumer protection unit of the district office. If the customer deems his consumer rights being breached, he/she can file a complaint to the consumer protection unit of the district office at his/her place of residence. The contact details of the district offices are available at http://jarasinfo.gov.hu/jarasok-lista .
– Conciliation board. The customer can initiate a procedure to resolve a dispute related to the quality or safety of the product, to the application of warranty provisions, to the conclusion or performance of the contract amicably and out of court at the conciliation board competent at the place where the customer is domiciled or habitually resident.
Budapesti Conciliation Board:
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Postal address: 1253 Budapest, Pf.: 10.
Email: bekelteto.testulet@bkik.hu
Phone: +36 1 488 2186
Fax: +36 1 488 2131
The list of conciliation boards in Hungary is available at
http://www.ofe.hu/inet/ofe/hu/menu/bekeltetes.html.
In case of a cross-border consumer dispute related to an online sales contract or online service contract, the conciliation board at the Budapest Chamber of Commerce and Industry has exclusive competence to conduct the procedure.
The customer can use the online dispute resolution platform of the European Union as well. To use the platform, a quick registration into the European Commission’s system is required. The complaint can be filed at http://ec.europa.eu/consumers/odr/
– Court procedure. The customer can bring his/her claim before court in accordance with the provisions of the Hungarian Civil Code and Code of Civil Procedure.
- Corporate information
Owner-operator:
Evelin Sági self-employed
Address: 7044 Nagydorog, Hungary, Vécsey utca 20/a
Bank account number:
IBAN: HU68117090572144987100000000
Swift (Bic): OTPVHUHB
Company registration number: 50707551
Tax number: 78173028-1-37
Email: info@therahlconcept.com